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Cracks in the PT Referral Loop: Costs, Impact, and Opportunity
In rehab therapy, where referrals drive revenue and speed to care affects outcomes, analog processes like faxes and phone tag have become a crisis of inefficiency. This comprehensive report, based on surveys of 150 PT leaders and 500 patients, exposes the true cost of the "open loop" referral process. It reveals why interoperability is no longer optional, but the most urgent and profitable investment that therapy leaders can make today.
Breaking Point: Why Rehab Therapy Needs True Interoperability
Delays Compromise Care
31% of patients who experienced a referral delay said their condition worsened in that time.
Broken Referrals Erode Revenue
65% of PT leaders agree that delayed, lost, or unconverted referrals represent a significant source of missed revenue.
Referral Leakage is Taking a Toll
Leaders cite reduced morale (38%) and increased administrative burden (35%) as significantly impacted by inefficient processes.
The Path Forward Leads to Better Outcomes
Patients are 26% more likely to complete their full course of treatment when the referring provider is kept up-to-date. Fully automated, interoperable referral systems are the future.
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